Terms of Service

Last Updated: August 25, 2026

Welcome to ADZZ LTD. These Terms of Service (“Terms”) govern your use of our online store and your purchase of products from us. By accessing our website, placing an order, or using our services, you agree to these Terms.

Please read them carefully before making a purchase.

1. About Us

This online store is operated by:

ADZZ LTD
18 Pine Road
London, England
NW2 6RY
United Kingdom

Email: support@adzzltd.xyz
Phone: +44 2087125370

We specialise in decorative vases and home décor products, including glass and ceramic vases in a variety of styles, designs, and sizes.

2. Online Store Terms

By using our website and placing an order, you confirm that you are legally capable of entering into a binding contract or have the necessary permission to do so.

You must not use our products or services for any unlawful or unauthorised purpose.

You must not attempt to interfere with the security, operation, or functionality of our website.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, materials, and other information displayed on our website are accurate.

However, the appearance of colours may vary depending on your device or screen settings. As many decorative products may have manufacturing or material variations, minor differences in colour, finish, pattern, or dimensions may also occur where appropriate.

Such differences do not affect your statutory rights where a product is faulty, damaged, or not as described.

4. Prices

All prices are displayed in the currency shown on our website.

We reserve the right to change product prices at any time. Any price changes will not affect orders that have already been accepted, except where required or permitted by law.

Any applicable taxes, shipping charges, or other fees will be displayed during checkout where appropriate.

5. Orders

After placing an order, you should receive an order confirmation using the contact information provided during checkout.

An order confirmation does not necessarily mean that we have accepted your order.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable.

• Incorrect pricing or product information has been displayed.

• Payment cannot be authorised.

• We reasonably suspect fraudulent or unauthorised activity.

• We cannot deliver to the address provided.

• The order violates applicable laws or these Terms.

If we cancel an order after payment has been taken, we will issue an appropriate refund.

6. Payment

Payment must be made using one of the payment methods available at checkout.

You agree to provide accurate and complete billing and payment information.

Payments may be processed by third-party payment providers. We do not normally receive or store your complete payment card information.

7. Shipping and Delivery

Orders will be shipped to the delivery address provided during checkout.

Estimated delivery times are provided as guidance and may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, weather conditions, or other disruptions.

Customers are responsible for providing an accurate and complete delivery address.

Further information regarding delivery charges and procedures can be found in our Shipping Policy.

8. Fragile Products

Some of our products, including glass and ceramic vases, are fragile.

We take reasonable care when preparing products for shipment. Customers should inspect their order promptly after delivery.

If an item arrives broken or damaged, please contact support@adzzltd.xyz as soon as possible and provide your order number together with photographs of the product and packaging where reasonably requested.

9. Returns and Refunds

Returns, refunds, damaged items, and exchanges are handled according to our Return and Refund Policy and applicable UK consumer law.

Eligible customers may have statutory cancellation rights for certain online purchases.

Nothing in these Terms is intended to exclude, restrict, or otherwise affect rights that cannot legally be excluded under applicable consumer protection law.

10. Intellectual Property

Unless otherwise stated, the content of our website, including text, graphics, branding, logos, designs, photographs, and other materials owned by us is protected by applicable intellectual property laws.

You may not reproduce, distribute, sell, modify, or commercially exploit our protected content without permission, except where permitted by law.

11. Third-Party Services

Our store may use or link to third-party services, including payment processors, delivery providers, applications, and other service providers.

Your use of third-party services may also be subject to their respective terms and policies.

12. Accuracy of Information

We aim to keep the information on our website accurate and up to date. Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or delivery information.

Where permitted by law, we may correct errors and update information when necessary.

13. Prohibited Uses

You must not use our website:

• For unlawful or fraudulent purposes.

• To violate applicable laws or regulations.

• To infringe intellectual property rights.

• To transmit malicious software or harmful code.

• To attempt unauthorised access to our website or systems.

• To collect personal information unlawfully.

• To interfere with the security or operation of our website.

We may restrict access to our services where there is a serious or repeated violation of these Terms.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability that cannot be excluded under applicable UK law.

To the extent permitted by law, ADZZ LTD will not be responsible for losses that were not reasonably foreseeable when the contract was formed or for losses arising from circumstances outside our reasonable control.

If you are purchasing as a consumer, these Terms do not affect your statutory rights.

15. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable UK data protection requirements.

Please review our Privacy Policy for information about how we collect, use, store, and share personal information.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices, or applicable legal requirements.

The latest version will be made available through our website.

Changes will not retrospectively alter an existing consumer contract where doing so would be unlawful.

17. Governing Law

These Terms are governed by the laws applicable in England and Wales, subject to any mandatory consumer protections that may apply to you based on where you live.

If you are a consumer, you may also have rights to bring proceedings in the courts available to you under applicable law.

18. Contact Us

If you have questions regarding these Terms of Service, your order, or our products, please contact us:

ADZZ LTD
18 Pine Road
London, England
NW2 6RY
United Kingdom

Email: support@adzzltd.xyz
Phone: +44 2087125370