Shipping Protection

At ADZZ LTD, we understand that ceramic and glass vases are delicate products. That is why we take extra care at every stage of packing and delivery to help ensure your order arrives safely and in excellent condition.

Secure & Protective Packaging

Each vase is carefully inspected before dispatch and securely packed using appropriate protective materials. Fragile products receive additional protection to help reduce movement and minimise the risk of damage during transportation.

Reliable Delivery

We work with suitable delivery services to provide safe and reliable transportation. Where tracking is available, customers will receive tracking information after their order has been dispatched.

Protection Against Shipping Damage

If your vase arrives broken, cracked, or damaged during delivery, please contact us as soon as possible.

Simply provide:

Your order number
Clear photographs of the damaged vase
Photographs of the inner and outer packaging where possible

Once we have reviewed the issue, we will provide an appropriate solution, which may include a replacement or refund in accordance with our Return and Refund Policy and your applicable consumer rights.