Refund policy

Return and Refund Policy

Last Updated: August 25, 2026

At ADZZ LTD, we want our customers to be satisfied with their purchases. If you are not completely happy with your order, you may request a return in accordance with the policy below.

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging where reasonably possible.
Include all accessories or components supplied with the product.
Have proof of purchase or your order number.

To start a return, please contact us at support@adzzltd.xyz before sending the item back. We will provide you with the appropriate return instructions.

Please do not send products back without contacting us first.

2. Damaged or Incorrect Items

As many of our products are vases and may be fragile, we recommend checking your order as soon as it arrives.

If your vase arrives damaged, broken, defective, or you receive the wrong item, please contact us as soon as possible at support@adzzltd.xyz.

Please provide your order number and clear photographs of the product and packaging so that we can review the issue.

Where appropriate, we will arrange a replacement or refund at no additional cost to you.

3. Change of Mind

If you change your mind about your purchase, please contact us within the applicable return period.

Customers in the United Kingdom may also have statutory cancellation rights for eligible online purchases. Nothing in this policy is intended to limit or exclude any rights you may have under applicable UK consumer law.

4. Return Shipping

Unless the product is faulty, damaged, incorrect, or otherwise covered by your statutory rights, the customer may be responsible for the cost of returning the item.

We recommend using a tracked shipping service and keeping your proof of postage until your return has been completed.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.

If approved, your refund will be issued to your original payment method. Please allow additional time for your bank, card provider, or payment provider to process and display the refund.

Original delivery charges will be handled in accordance with applicable UK consumer law.

6. Exchanges

If you would like a different vase, size, design, or style, please contact us at support@adzzltd.xyz. We will advise you of the available exchange or return options.

7. Non-Returnable Items

Certain products may not be eligible for return where permitted by law, including:

Personalised or custom-made products.
Products damaged after delivery due to misuse or improper handling.
Items returned outside the applicable return period, unless otherwise required by law.

This does not affect your statutory rights regarding faulty, damaged, or misdescribed goods.