Frequently Asked Questions (FAQ)

Welcome to the ADZZ LTD FAQ. Here you can find answers to some of the most common questions about our vases, ordering, shipping, returns, and customer service.

1. What products do you sell?

We specialise in decorative vases for modern homes and interior spaces. Our collection includes a variety of ceramic and glass vases in different colours, sizes, shapes, and designs.

2. How do I place an order?

Simply choose your preferred vase, select the available size, colour, or style where applicable, and add it to your cart. You can then proceed to checkout and complete your payment.

3. How long does order processing take?

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

4. How long does delivery take?

Estimated delivery times after dispatch are:

• United Kingdom: approximately 3–7 business days.

• International Orders: approximately 7–15 business days.

Delivery times are estimates and may occasionally be affected by courier delays, customs procedures, public holidays, or other circumstances outside our reasonable control.

5. How can I track my order?

If tracking is available for your shipment, you will receive tracking information after your order has been dispatched.

Please allow some time for the courier's tracking system to update.

6. What should I do if my vase arrives damaged or broken?

We take extra care when packaging our fragile products. However, if your vase arrives damaged or broken, please contact us as soon as possible at support@adzzltd.xyz.

Please include your order number and clear photographs of the damaged product and packaging. We will review the issue and provide an appropriate solution.

7. Can I return my order?

Yes. You may request a return within 30 days of receiving your order, subject to the conditions stated in our Return and Refund Policy.

Returned products should generally be unused and in their original condition.

8. How will I receive my refund?

Once your eligible return has been received and inspected, an approved refund will be issued to your original payment method.

Your bank or payment provider may require additional processing time before the refund appears in your account.

9. Can I change or cancel my order?

If you need to change or cancel an order, please contact us at support@adzzltd.xyz as soon as possible.

If your order has already been processed or dispatched, we may not be able to make changes or cancel the shipment.

10. Do you ship internationally?

Yes, we may offer international delivery to selected countries and regions. Available shipping options and any applicable charges will be displayed during checkout.

International orders may be subject to local customs duties or import taxes depending on the destination.

11. Will the vase look exactly like the pictures?

We make reasonable efforts to display our products accurately. However, colours may appear slightly different depending on lighting and your screen settings.

Minor variations in colour, finish, pattern, or dimensions may also occur due to the materials and manufacturing process.

12. How should I care for my vase?

We recommend handling ceramic and glass vases carefully and placing them on a stable surface.

Clean your vase gently using a soft cloth. Avoid abrasive cleaning materials that may scratch or damage the surface.

13. How can I contact ADZZ LTD?

If you need assistance, please contact us:

ADZZ LTD
18 Pine Road
London, England
NW2 6RY
United Kingdom

Email: support@adzzltd.xyz
Phone: +44 2087125370

We aim to respond to customer enquiries within 1–2 business days.